Whether it's a cleaning, a toothache, or a question — Sam, our AI assistant, gathers your details so our dental team has everything they need to help you.
Free·Available 24/7·Dental team reviews
Free · Takes about 2 minutes · Sam follows up by call or text
⚠If you have trouble breathing, uncontrolled bleeding, major swelling, or serious facial trauma, call 911 immediately.
Here's exactly what happens after you click.
1
Fill out a short form (about 2 minutes)
Describe your concern in your own words — what happened, where it hurts, when it started. No account needed. No insurance information required to start.
2
Sam follows up
Sam is our AI dental triage assistant. After you submit, Sam calls or texts the phone number you provided and walks you through a short set of guided clinical questions — covering pain level, swelling, trauma, and key red flag symptoms. Sam is not a dentist and does not diagnose — Sam collects structured information so the dentist doesn't have to start from scratch.
3
Our dental team reviews your case
Our dental team at Martindale Dental reviews your information. During office hours, we may follow up with you directly by phone with guidance, next steps, or an appointment. After hours, your case is reviewed during the next available office hours.
Free · Takes about 2 minutes
Why we built this.
Dental concerns don't wait for office hours. But most dental clinics aren't set up to take new information at 11pm on a Saturday. You're often stuck Googling symptoms or waiting it out until Monday.
We built this so your concern can be reviewed by our dental team — even when our doors are closed. You tell us what's happening, Sam gathers structured details, and our dental team reviews it. No guesswork on your end about what to share. No waiting on hold.
And yes, it's free. There's no charge for the triage assessment. If you need to come in for treatment, that's a separate conversation — and we'll walk you through costs before anything happens.
Not sure what to expect? Start here.
Sam can help with a wide range of dental concerns and general inquiries, including:
Severe or persistent toothacheBroken, cracked, or chipped teethKnocked-out (avulsed) toothDental abscess or signs of infectionFacial or gum swellingLost filling, crown, or restorationInjury to the mouth, jaw, or teethPost-procedure pain or complicationsAppointment requestNew patient inquiryCleaning or checkupInsurance questionGeneral concern
Whether it's urgent or routine, start here and our team will take it from there.
Describe your concern or request. Sam will take it from there.
A real dental clinic in downtown Hamilton.
Martindale Dental is located in Jackson Square Mall at 2 King St W, Unit #270, Hamilton, ON L8P 1A1. We're a full-service dental clinic serving the Hamilton community. The VirtualDentist.ai triage service is an extension of our practice — a way for us to start helping you before you even walk through our door.
Don't wait it out. Get assessed now.
Free. Private. Our dental team follows up with you directly. Available 24/7 from your phone.
If you have trouble breathing, uncontrolled bleeding, major swelling, or serious facial trauma, seek emergency care immediately by calling 911.
Martindale Dental · 2 King St W, Unit #270, Hamilton, ON
This service provides dental triage guidance and does not replace emergency medical care or an in-person dental examination. Your information stays in Canada.
A few more details so our dental team can review your case.
Before we begin
Please share a few details so we can better understand your needs before connecting you to Sam.
Step 2 of 2
What brings you in today?
About you
Sam will call or text this number after you submit.
How can we help?
Sam mentioned
Is this still right? Edit above if needed.
This sounds like it might be urgent. Want to switch?
Sam will continue the conversation by call or text — whichever works best for you.
This helps the dentist assess the urgency.
Relevant medical information
Select any that apply.
Current medications
List anything you take regularly. Optional.
Coverage information (optional)
This helps with follow-up planning only.
After you submit, Sam will call or text the phone number you provided to continue your assessment. If Sam calls, it will come from
1-833-959-3932.
After you submit, you'll be able to call or text Sam right away to continue — your details will already be loaded so you can pick up where you left off.